1.1. These Terms of Service ("Terms") govern the use of Liink (the "Service"), operated by Liink ("we").
1.2. The Service is a B2B SaaS platform intended for jewelry professionals (brands, manufacturers, workshops, subcontractors).
1.3. By creating an account or using the Service, you ("User") accept these Terms and our Privacy Policy without reservation. If you do not accept, do not use the Service.
1.4. We may amend the Terms. Substantial changes will be notified by email at least 30 days before taking effect. Continued use after that period constitutes acceptance.
2. Service Description
2.1. Liink provides a web platform for jewelry operations: orders, items, manufacturing, stock movements, police book (French CGI art. 537), gold weight accounts, invoices, quotes, material transfers, brand/manufacturer coordination.
2.2. The Service is available 24/7, subject to scheduled maintenance and incidents (see "Availability and SLA").
2.3. We may evolve the Service (new features, deprecations) with reasonable notice.
3. User Account and Security
3.1. The User is responsible for the confidentiality of their credentials. Any action from their account is deemed to originate from them.
3.2. We strongly recommend enabling two-factor authentication (2FA). For organization ADMIN accounts, 2FA may be mandatory.
3.3. If unauthorized access is suspected, the User must immediately notify security@liink.ink.
3.4. We may suspend any account in case of reasonable suspicion of fraud, security breach, or non-compliance with the Terms.
4. Subscription, Pricing, and Billing
4.1. Access to the Service requires a paid subscription, at the prices indicated on the pricing page at the time of subscription.
4.2. Payments are collected by Stripe Payments Europe Ltd (PCI-DSS Level 1).
4.3. Prices are exclusive of VAT. Applicable VAT is added per current legislation.
4.4. Subscriptions auto-renew. The User may cancel anytime from account settings; cancellation takes effect at the end of the current period.
4.5. In case of payment default, we may suspend access after a 7-day notice. Data remains accessible 30 days after suspension before deletion per our Privacy Policy.
5. Right of Withdrawal
5.1. The Service is strictly B2B; the consumer right of withdrawal (French Consumer Code art. L221-18) does not apply.
5.2. For new subscribers, we may offer a free trial period under terms specified at signup.
6. Acceptable Use
6.1. The User agrees to use the Service in good faith for its professional purpose.
6.2. Prohibited: unauthorized access attempts, bypass of security measures, mass scraping, reverse engineering, DoS attacks, illegal content upload, police book bypass.
6.3. The User agrees to comply with all applicable legal obligations, including those related to the police book of precious materials (CGI art. 537), VAT, invoice retention, and GDPR for their own clients' data.
6.4. We provide the tool but do not guarantee the User's overall legal compliance, which remains their responsibility.
7. Intellectual Property
7.1. We retain all intellectual property rights to the Service (source code, design, brand, logos, documentation).
7.2. The User retains full ownership of their data ("User Data").
7.3. The User grants us a non-exclusive, worldwide license, limited to the subscription term, to host, process, and display their User Data solely for the purpose of providing the Service.
8. Availability and SLA
8.1. We aim for a 99% monthly uptime target, excluding planned maintenance notified at least 48h in advance.
8.2. Major incidents are communicated via the status page and email to affected organization admins.
8.3. For Enterprise plans, a specific contractual SLA with credit-back can be negotiated.
9. Data and Privacy
9.1. Processing of personal data is governed by our Privacy Policy, which is integral to these Terms.
9.2. We act as data processor for personal data for which the User is data controller (end clients, external counterparties). A Data Processing Agreement (DPA) is available on request.
9.3. We implement reasonable technical and organizational measures (encryption, backups, audit, police book hash chain).
9.4. Data is hosted within the European Union (Vercel fra1, Neon Frankfurt). See Privacy Policy for the full subprocessor list.
10. Limitation of Liability
10.1. The Service is provided "as is". We do not guarantee total absence of errors or interruptions.
10.2. Our liability, all causes combined, is limited to the amounts actually paid by the User for the last 12 months of subscription.
10.3. We are not liable for indirect damages (loss of business, customer loss, loss of opportunity, reputation harm).
10.4. The User is solely responsible for the accuracy of data entered into the Service and its legal value vis-a-vis third parties.
11. Force Majeure
11.1. Neither party will be liable for a breach caused by a force majeure event (natural disasters, pandemics, war, massive cyber attack, critical third-party failure, governmental decisions).
11.2. The affected party notifies the other within 7 days and uses best efforts to resume performance.
12. Termination
12.1. The User may terminate their account anytime from settings or by emailing support@liink.ink.
12.2. We may terminate accounts for serious breach (persistent payment default, fraud, security breach) with a 14-day notice, except in case of imperative urgency.
12.3. After termination, the User has 30 days to export their data (JSON format). Legal retention obligations (police book 6 years, invoices 10 years) remain applicable.
13. Governing Law and Jurisdiction
13.1. These Terms are governed by French law.
13.2. Any dispute relating to the interpretation or performance of the Terms shall, failing amicable settlement, be submitted to the exclusive jurisdiction of the courts of Paris, France.